Legal
Effective Date: [10 March 2020]
Digitegrity ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, [Digitegrity.co.za], and use our services. Please read this policy carefully to understand how we handle your personal data.
1. Information We Collect
Personal Data: We may collect personally identifiable information such as your name, email address, phone number, physical address, and payment details when you sign up for our services.
Automatically Collected Information: We collect information like IP addresses, browser type, operating system, and browsing behavior via cookies and analytics tools.
2. Use of Information
We may use the information we collect to:
Provide and maintain our services.
Improve customer experience and website functionality.
Process billing and payments.
Communicate with you regarding service updates, promotions, or other relevant information.
3. Sharing Your Information
We will not share your personal data with third parties except:
To comply with legal obligations.
With trusted third parties who assist in delivering our services (e.g., payment processors).
In the event of a merger or acquisition.
4. Security of Your Information
We use industry-standard security measures to protect your data. However, no online platform can guarantee complete security.
5. Your Rights
You have the right to:
Access your personal data.
Correct or delete your information.
Withdraw consent for data processing.
Lodge a complaint with relevant authorities regarding misuse of your data.
Legal Disclaimer
The information provided by Digitegrity on this website is for general informational purposes only. While we strive to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.
1. Limitation of Liability
Digitegrity will not be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
2. External Links
Through this website, you are able to link to other websites which are not under the control of Digitegrity. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Website Use Policy
By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms, please do not use our website.
1. Acceptable Use
You agree to use the website for lawful purposes only. You are prohibited from using the site in any way that could damage, disable, overburden, or impair it, or interfere with any other party's use of the website.
2. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Digitegrity or its content suppliers and is protected by copyright and other intellectual property laws.
3. Termination
Digitegrity reserves the right to terminate or restrict access to the website at its sole discretion, without notice or liability, for any reason whatsoever.
POPIA Compliance (Protection of Personal Information Act)
Digitegrity is committed to ensuring that your personal information is collected, stored, and processed in compliance with South Africa’s Protection of Personal Information Act (POPIA).
1. Purpose of Data Collection
Personal information is collected for the purposes of delivering our internet services, processing payments, improving customer experience, and fulfilling our contractual obligations.
2. Consent
By using our services or website, you consent to the collection and processing of your personal information as outlined in this policy.
3. Right to Opt-Out
You have the right to object to the processing of your personal information and can withdraw your consent at any time by contacting us at [legal@digitegrity.co.za].
4. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
5. Data Breach Notification
In the event of a data breach, Digitegrity will notify the Information Regulator and the affected data subjects within the prescribed timelines.
Warranty & Guarantee Policy
1. General Overview
Digitegrity provides professional installation and maintenance services for solar backup systems, network infrastructure, and internet connectivity.
We stand by the quality of our work and equipment with the following warranties and guarantees.
2. Solar Backup Systems
Includes: Inverters, batteries, solar panels, and wiring installation.
Installation Warranty
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Duration: 12 months from installation date.
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Coverage: Workmanship faults, wiring errors, and connection issues.
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Excludes: Damage caused by power surges, lightning, tampering, or misuse.
Equipment Warranty
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Solar Panels: 10–15 years manufacturer warranty (performance-based).
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Inverters: 2–5 years manufacturer warranty.
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Batteries: 2–5 years depending on brand and usage conditions.
Digitegrity will assist with manufacturer warranty claims if equipment fails within the warranty period under normal use.
3. Network Installation
Includes: Ubiquiti and similar wireless equipment, cabling, and pole mounting.
Installation Warranty
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Duration: 12 months from installation date.
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Coverage: Faulty network cabling, poor connections, or misaligned antennas.
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Excludes: Damage from storms, vandalism, power surges, or user interference.
Equipment Warranty
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Ubiquiti Devices: 12 months (standard manufacturer warranty).
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Cables and Accessories: 6 months (Digitegrity workmanship guarantee).
4. Internet Service Installation
Includes: Connection setup, router configuration, and network optimization.
Service Guarantee
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Digitegrity guarantees that the connection will be installed and tested according to provider standards.
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Service uptime and performance depend on the upstream provider (e.g., ISP or network operator).
Installation Warranty
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Duration: 3 months workmanship warranty on installation.
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Coverage: Incorrect configuration or connection faults related to our setup.
5. Warranty Claim Procedure
If you experience any issues covered under warranty, please contact us:
📧 Email: support@digitegrity.co.za
💬 WhatsApp: 064 520 2884
To claim a warranty:
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Provide proof of purchase or invoice.
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Describe or send photos of the issue.
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Digitegrity will assess and schedule an inspection within 3–5 business days.
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Repairs or replacements will be handled according to warranty terms.
6. Guarantee of Workmanship
Digitegrity guarantees that all installations are performed by qualified technicians using approved materials and in compliance with safety and industry standards.
If any workmanship-related fault occurs within the warranty period, Digitegrity will repair or replace the faulty component at no cost to the client.
Contact Information
If you have any questions or concerns about this policy or your personal data, you can contact us at:
Email: [legal@digitegrity.co.za]
Phone: [010 001 3836]